Returns & Refunds
PS Mods Ltd provides a near limitless opportunity to build your own personalised custom controller individual to you. For a completely bespoke gaming accessory, our Product Configurator allows you to personalise and customise every aspect of your controller with thousands of possible combinations.
Items Eligible for Return
Any item that is custom, personalised or made to order are not eligible for refund but are eligible for return for repair or replacement (in the event of a faulty or incorrect item) in accordance with our returns policy.
Please be aware that we will not repair or replace any custom items that have been designed incorrectly due to customer error, including typos in text or accidental selections. We may be able to change these for a charge to cover our time and associated costs.
In most cases rumble motors are removed from the controller to help with space. please contact us while your order is processing if you wish to keep yours in. Or if after we can always try and add them back in for the costs of return postage.
Why can I not return for refund?
Custom items are made to order and so exempt from the Consumer Rights Act 2015, as such, they are not eligible for refund under any circumstance. They cannot be resold and as they are resource heavy to create, would not be profitable in any way to dismantle and recreate. It would also go against our high standards of only using brand new, unused controllers for every customer.
Address for repairs?
Please do not send any repair items to the London Business address. Our Workshop address for repairs and replacements is on the shipping label on your controller. Please keep this for future reference.