How to cancel your order.
If you choose to cancel an order that has not been delivered please email sales@psmods.uk to inform us of whether you would like a refund or exchange. To assist with tracking your order, please have your order number available.
Once we have received your request we will confirm the processing of your cancellation
Returning an unwanted product.
There are two ways to return an unwanted product, ensure your order number is quoted in all cases.
For unwanted, faulty, damaged or incorrect products please check the return policy.
An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your normal statutory rights and applies to purchases in store or online.
In accordance with your rights in relation to distance selling, any purchase of goods online or over the phone any, unwanted item can be returned long as you let us know within 30 calendar days from the day after delivery. Once you informed us that you want to return an item and received a reference number, you should return the item to us within 30 days from the day you requested the return.
To obtain a full refund you must not start using them, install them or amend any settings, the goods must be returned in ‘as new’ condition and in their original undamaged packaging.
If the item has been opened, unpacked, has items missing or shows any damage to the item or packaging we may charge a restocking fee, this fee will vary depending on the condition of the packaging and/or item.
Returning, exchanging or arranging a repair.
There are two ways to return a faulty product, ensure your order number is quoted in all cases.
Returning a damaged item.
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
All damages must be notified with 48 hours of delivery, we recommend you unpack your item at the point of delivery or within 24 hours of receiving the item.
Return address
Our address: 3 More London Riverside, London, SE1 2RE.
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